Managed IT Services

Managed services are the outsourcing of your IT systems to improve operational efficiency and reduce expenses.

Contego Group provides the dedicated bandwidth and expertise to assess your business’ infrastructure, monitor and update your IT systems, and provide 24/7 support.  

A managed service plan transforms your reactive IT habits into proactive IT practices that ensure optimal performance of your technology. 

Managed Services lowers downtime, will save you and your staff time and you’re your company money. 

The Contego Benefit

Contego Tech supports midsized businesses over a wide variety of industries.  Our Helpdesk team is ready to meet all your IT support needs. 

Selecting Contego Group to be your Managed Service provider engages an entire experienced team at your service often for less than the cost in house IT resource.  

List of Services Included

Hardware & Software Procurement

 We have over 120 Hardware providers that offer quality trouble-free equipment that saves you money over the long term. Manufacturer direct for HP, Dell, Lenovo, and many more technologies and brands. Working with Contego you can take advantage of our special partnership pricing and our worry-free replacement warranty.  Our clients share the licence flexibility we have earned in the industry. When your business needs change, your licence commitments are flexible without penalty to match your requirements and ensure efficient cost management.   

 

Change Management

Technology capability is ever changing, and as you grow your business you may experience different life cycles as both hardware and software evolveEvery user is different and has a different level of adaptability for new technologies.  At Contegohardware and software choices come with the proper orientation and trainingthe change management component including policies and procedures.   

Help Desk

Our Technical team is constantly trained in different technologies and solutions, (yes printers too) so we can provide rapid, professional 24/7 service to minimize potential interruptions. You can reach out to our help desk team via phone or email through our quick ticketing system. We provide support for on premise and cloud storage applications, networks, servers, desktops and more. 

Systems Management

It is critical to patch your firewalls, servers, desktops, switches, and other such devices. Patching and the timing of patching can have an impact on security, speed, and performance and protects your system today and prevents future issues you don’t need. It’s all about being proactive and productive! 

Business Continuity/Disaster Recovery

Does your business have a disaster recovery plan?  If there was a flood, firebreak-in, or other disaster could your business afford any down time or loss of data?  What if the disaster prevented your business from opening for hours or days Do you have a plan or set of practices to operate either remotely or from another location?  We work with all our customers to ensure all data is securely backed up and a plan is in place for a disaster or long-term outage. 

System Security

By partnering with industry security leaders, Contego offers clients best in class security technology.  We ensure your proprietary data is properly secured with Malware and Intrusion detection as well as Multi factor authentication. In many cases the weakest link in your security practices are staff members that may not be aware of potential threats, so we provide security training to ensure security awareness.  

  

System Monitoring

Contego provides a proactive business model and 24 x 7 remote monitoring is very crucial in this model. Wmonitor your systems to detect issues before they compromise your workflow. We react instantly to resolve this issue to ensure your operations continue to run seamlessly. 

Additional Services Resource

As your IT Partner you will have access to a broad set of best-in-class skills and capabilities covering everything IT. We take out all the frustration and worry of developing and managing your own efficient IT infrastructure. 

Your organization benefits from reduced costs, 24/7 monitoring and support, increased productivity, and enhanced customer service.