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From our downtown Calgary office location, we combine remote service capabilities and a mobile workforce to offer immediate support for customers that have branch offices across Canada and the world.

What is Tech Support?

We live in a world where the use of technology has made our lives easier and more difficult all at the same time.  The easy part is where your smart phone keeps track of all of your appointments and phone numbers and reminds you where ever you go.  The difficult part is that when technology breaks.  The magic fix used to be turning it off and turning it back on again.  In the new world it is a complex series of services that all interconnect to get you the information that you need.  It’s important to have a team of experts that can fix these things when they break or more importantly, fix things before they break. 

Welcome to Contego Tech Support

Tech Support is…

Technology Review

Proper tech support always starts with a review of what you are using your technology for. 

  • What are the critical apps that help you run your business better than your competitor?
  • Are there technologies out there that would help your business run more efficiently? Are there new requirements that your company should be using to drive your business?
  • Are you in a technology deficit? Are your computers about to fail or under-powered or are your staff constantly waiting for their computers to do the work they need done?

This is not a one-time event.  We like to see how we can help you improve your technology on an ongoing basis as part of our CIO service.

Security

Protecting your security is more than a firewall to protect the entrance.

  • Training your staff to spot issues
  • Finding passwords that have been exposed from the web applications that you use.
  • Antivirus and Anti-Spyware protection
  • Intrusion Detection alerts you when someone gets in the door.

Data Protection

Companies used to just make sure there was a backup in place.   The latest threats like Ransomware target your backups to keep you from having recovery options.   Backups now need to be:

  • Disconnected – Your backups should be separated from your network so they are safe if your environment is compromised.
  • Tested – You need to test and validate your backups on a regular basis. If you can’t perform a restore, you don’t have backups.
  • Accessible – You need access to your backups now.  New solutions allow you to spin up servers in the cloud with all your applications running minutes after an intrusion or ransom situation.

Servers and Networks

Whether you have servers onsite or in the cloud they still need to be secure and accessible.  That means that someone is doing the server configuration and maintenance. Contego Tech support offers:

  • Server management
  • Secure networking that helps you get to your data.
  • Monitoring your networks for changes and alerts that tells you that action is needed.

Desktops, Laptops, Phones and Tablets

Now you can get to your information through a variety of sources.   Part of the challenge is often making sure that your devices are configured correctly.  Contego Tech support offers:

  • Device Setup and configuration.
  • Remote assistance on your device.

Application Support

As applications move to the cloud, they are becoming more useful and more complex.  We provide you with the experts that can help you get them most out of your applications.

  • User Training on all applications and options available.
  • Best practices for securing your data.